Privacy Policy

1. Who We Are

Serene Peaks Resort is a hospitality provider offering resort accommodation and related services in Kerala, India.

• Name: Serene Peaks Resort
• Address: Serene Peaks Resort, Calvary Mount View Point, Calvary Mount P.O, Near 10th Mile, Idukki, Kerala 685515, India
• Phone / WhatsApp: +91 6282928108
• Email: contact@serenepeaks.com
• Website: www.serenepeaks.com

2. Applicability & Consent

This Privacy Policy applies to:

• Visitors to our Website
• Guests who make enquiries or bookings
• Anyone who uses our services or communicates with us

By using our Website or giving us your information, you:

• Consent to the collection and use of your information as described
• Confirm you are at least 18 years old

3. Information We Collect

3.1 Information You Provide Directly

You may provide information such as:

• Full name, phone number, email address
• Booking dates, guest details, room preferences
• Government ID details required at check-in
• Payment details (processed securely by Razorpay)
• Messages, enquiries, or reviews

3.2 Information Collected Automatically

• IP address, browser type, device information
• Pages visited, time spent, click data
• Analytics and cookie data

3.3 Information from Third Parties

• Online travel agents (OTAs)
• Payment gateways like Razorpay
• Marketing platforms and social media

4. How We Use Your Information

• Manage bookings and communication
• Process payments and refunds
• Send updates and marketing (if allowed)
• Improve our Website and services
• Comply with Indian legal requirements

5. Use of Razorpay and Other Payment Gateways

Payments made through Razorpay are processed securely. We receive only limited transaction details such as status and transaction ID. We do not store full card or UPI details.

6. Cookies and Tracking Technologies

We may use:

• Essential cookies
• Functional cookies
• Analytics cookies
• Marketing cookies (if applicable)

You can disable cookies in your browser, but some Website features may not work properly.

7. Legal Basis for Processing (India)

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interests

8. Sharing of Your Information

We may share your information with:

• Service providers (hosting, payment, booking systems)
• Government authorities when required
• Business partners in case of mergers or acquisitions

We do not sell your personal information.

9. Cross-Border Data Transfers

Your data may be stored or processed in countries outside India, depending on server locations and service providers.

10. Data Retention

We retain your data only as long as needed for legal, operational, and service purposes. After that, data is anonymised or deleted securely.

11. Data Security

We implement reasonable security measures to protect your information, but no online system is 100% secure.

12. Your Rights and Choices

• Right to access your data
• Right to correct inaccurate information
• Right to withdraw consent
• Right to grievance redressal

Contact: contact@serenepeaks.com

13. Children’s Privacy

We do not knowingly collect information from children under 18.

14. Third-Party Websites

We are not responsible for the privacy policies of linked third-party sites.

15. Grievance Officer (India)

Grievance Officer, Serene Peaks Resort

Email: contact@serenepeaks.com

Address: Serene Peaks Resort, Calvary Mount View Point, Idukki, Kerala 685515, India

16. Changes to This Privacy Policy

We may update this Privacy Policy occasionally. The updated version will be posted with a revised date.