Last updated: 5 December 2025
Welcome to Serene Peaks Resort (“Serene Peaks”, “we”, “us”, or “our”). These Terms & Conditions (“Terms”) govern your use of our website www.serenepeaks.com (“Website”) and any bookings or services you make or receive through it.
By accessing or using the Website, making a reservation, or staying at our property, you agree to be bound by these Terms. If you do not agree, please do not use the Website or make a booking with us.
1. Property & Contact Details
Serene Peaks Resort is a hospitality provider located in Idukki, Kerala, India.
- Name: Serene Peaks Resort
- Address: Serene Peaks Resort, Calvary Mount View Point,
Calvary Mount P.O, Near 10th Mile, Idukki, Kerala 685515, India - Phone / WhatsApp: +91 6282928108
- Email: contact@serenepeaks.com
- Website: www.serenepeaks.com
2. Eligibility & Use of the Website
- You must be at least 18 years of age and capable of entering into a legally binding contract under Indian law to make a booking or use our services.
- You agree to use the Website only for lawful purposes and in accordance with these Terms.
- You agree not to use the Website for any fraudulent, abusive, or unlawful activity.
3. Bookings & Reservations
3.1 Booking Channels
You can make bookings:
- Directly via www.serenepeaks.com
- By contacting us via phone/WhatsApp or email
- Through third-party online travel agents (OTAs) or booking platforms, in which case their terms may also apply
3.2 Information Accuracy
When making a booking, you agree to:
- Provide accurate, current, and complete information (name, contact details, guest count, dates, etc.)
- Ensure that all accompanying guests comply with these Terms and any house rules
We reserve the right to cancel bookings or refuse service if information provided is false, incomplete, or misleading.
3.3 Booking Confirmation
- A booking is considered confirmed only after you receive a written confirmation (email/WhatsApp) and, where applicable, after required advance payment or deposit is successfully received.
- We are not responsible for any issues arising from incorrect email addresses, phone numbers, or spam filters.
4. Rates, Taxes & Payments
4.1 Room Rates
- All rates displayed on our Website are subject to availability, change without prior notice, and may vary based on season, demand, and special offers.
- Rates may or may not include applicable taxes; any GST or local taxes will be charged as per prevailing laws at the time of your stay or payment.
4.2 Taxes
- GST and any other applicable taxes, levies, or service charges will be charged as per the law of India and applicable Kerala state regulations.
- In case of changes in tax rates or introduction of new taxes between booking and stay dates, the difference may be payable by the guest.
4.3 Payment Methods
- We accept payments through Razorpay and other payment methods as indicated on the Website or during the booking process (e.g., UPI, credit/debit cards, net banking).
- For certain reservations, an advance payment, deposit, or full prepayment may be required to confirm the booking. The requirement will be indicated during booking.
4.4 Online Payments via Razorpay
- Online payments are processed by Razorpay or other third-party payment gateways in a secure manner.
- By making a payment, you agree to Razorpay’s terms and policies in addition to ours.
- We do not store your full card or UPI details on our servers; we receive only transaction-related information (such as payment status and transaction ID).
5. Check-In, Check-Out & Identification
5.1 Check-In / Check-Out Time
- Standard check-in and check-out times will be mentioned on the Website and in your booking confirmation.
- Early check-in or late check-out is subject to availability and may incur additional charges
5.2 Identification & Registration
- All guests are required to present valid government-issued photo identification at check-in (e.g., Aadhaar, Passport, Driving Licence, Voter ID).
- For foreign nationals, a valid passport and visa must be presented and may be recorded as per rules.
6. Cancellation, No-Show & Refund Policy
6.1 Cancellation
- Our cancellation policy (deadlines, charges, and conditions) will be displayed on the Website and/or communicated during the booking process.
- Cancellations received within the allowed timeframe may be eligible for a full or partial refund, depending on the specific rate and offer booked (refundable or non-refundable).
6.2 No-Show
- If you do not arrive on the scheduled date and time without prior intimation (a no-show), the booking may be treated as cancelled, and any advance or deposit paid may be forfeited as per the rate plan’s terms.
6.3 Refunds
- Refunds, where applicable, will be processed using the original mode of payment (subject to gateway and bank policies).
- The time taken to receive a refund may vary based on the payment gateway and banking channels; we are not responsible for delays beyond our control.
- Any transaction charges, gateway fees, or currency conversion charges may be non-refundable.
7. Modifications & Special Requests
- Requests for changes to booking dates, guest count, room category, or other elements are subject to availability and may incur additional charges.
- Special requests (e.g., specific view, floor, late check-in, dietary preferences) are not guaranteed, but we will try our best to accommodate them.
8. Guest Conduct, Responsibilities & Damages
8.1 Conduct
- Behave in a respectful and non-disruptive manner towards other guests, staff, and property
- Follow all house rules, safety guidelines, and instructions from staff
- Refrain from illegal activities, nuisance, or behaviour that may disturb peace and safety
We reserve the right to refuse service, cancel bookings, or ask guests to vacate the property (without refund) for misconduct or breach of these Terms.
8.2 Children & Safety
- Parents/guardians are responsible for the supervision and safety of children at all times, especially in areas such as balconies, viewpoints, staircases, outdoor areas, and near any water bodies if present.
8.3 Property Damage & Loss
- Guests are responsible for any loss or damage caused to the resort property, furnishings, equipment, or surroundings due to negligence, misuse, or wilful misconduct.
- We reserve the right to charge guests for the cost of repair, replacement, or special cleaning (including additional charges for stained linens, smoking in non-smoking rooms, etc.).
8.4 Personal Belongings
- Guests are advised to take care of their personal belongings.
- Serene Peaks Resort is not responsible for loss, theft, or damage to personal items, unless caused directly by our gross negligence.
9. Facilities, Services & Third-Party Activities
Early departures are treated as shortened stays. No refunds are provided for unused nights unless stated otherwise.
- Certain facilities and services (e.g., Wi-Fi, parking, tours, activities, etc.) may be included or chargeable; details will be provided on the Website or at the resort.
- Some activities, tours, transport, or experiences may be operated by third-party providers. In such cases:
- We may only act as a facilitator and not as the principal service provider.
- Third-party terms and conditions and liability exclusions may apply.
- We are not responsible for acts, omissions, or defaults of third-party providers.
10. Website Content & Intellectual Property
- All content on www.serenepeaks.com, including text, images, graphics, logos, design, and layout, is owned by or licensed to Serene Peaks Resort and is protected by applicable intellectual property laws.
- You may view and print pages from the Website for personal, non-commercial use only.
- You may not reproduce, distribute, modify, publicly display, or exploit any part of the Website content without our prior written permission.
11. Disclaimer of Warranties
- The Website and its content are provided on an “as is” and “as available” basis.
- While we strive for accuracy, we do not guarantee that:
- The Website will be uninterrupted or error-free;
- The content (including rates, availability, descriptions, photos) is always accurate, complete, or up-to-date;
- Any defects or errors will be corrected immediately.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including fitness for a particular purpose, merchantability, and non-infringement.
12. Limitation of Liability
To the maximum extent permitted by applicable law:
- Serene Peaks Resort and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to:
- Use or inability to use the Website;
- Booking, stay, or use of services at the resort;
- Acts or omissions of third-party service providers.
- Our total aggregate liability for any claims arising out of or in connection with your booking or stay shall be limited to the total amount paid by you for the reservation in question.
Nothing in these Terms limits or excludes liability for death or personal injury caused by gross negligence, fraud, or any other liability that cannot be excluded under Indian law.
13. Force Majeure
We shall not be liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including but not limited to:
- Natural disasters, landslides, extreme weather, floods
- Acts of God, fire, pandemic, epidemic
- War, riots, civil unrest, terrorism
- Government restrictions, travel bans, or regulatory changes
- Power failures, internet outages, or other infrastructure disruptions
In such cases, we will make reasonable efforts to assist you with rescheduling or alternative arrangements where possible, subject to availability and applicable policies.
14. Privacy & Data Protection
Your use of the Website and our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.
You can review our Privacy Policy at: https://www.serenepeaks.com/privacypolicy
15. Changes to These Terms
We may update or modify these Terms from time to time to reflect changes in:
- Our services or operations
- Applicable laws and regulations
- Business, technology, or security practices
When we update the Terms:
- We will revise the “Last updated” date at the top of this page.
- Continued use of the Website or our services after changes are posted will constitute your acceptance of the updated Terms.
16. Governing Law & Jurisdiction
- These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
- Any disputes arising out of or in connection with these Terms, your use of the Website, or your stay at Serene Peaks Resort shall be subject to the exclusive jurisdiction of the courts in Kerala, India (preferably the competent courts in or nearest to Idukki district).
17. Contact & Grievances
If you have any questions, concerns, or complaints regarding these Terms or our services, please contact us at:
Serene Peaks Resort
Serene Peaks Resort, Calvary Mount View Point,
